Achieving our ISO 9001:2015 certification is such great news!
Customer satisfaction has always been a fundamental part of our business but implementing ISO 9001:2015 is that it makes you assess risks and identify opportunities.
It makes you continually examine opportunities for improvement and enables you to put in place the operational controls to effectively manage and measure your performance.
I am incredibly proud of the RBS Group team who have worked so hard to make our investment into this key ISO standard a reality. 
CEO